Terms & Conditions

1. General Information

• Toji-Shouten is an online store specializing in authentic Japanese beauty and wellness products.
• We reserve the right to update, modify, or revise these Terms at any time without prior notice. Updated Terms will be posted on this page with a revised "Last Updated" date.
• Continued use of our website after changes constitutes acceptance of the new Terms.

2. Account Registration

• Users may be required to create an account to make a purchase.
• You agree to provide accurate, complete, and current information during registration and update it as necessary.
• You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
• You must be at least 18 years old to create an account and make purchases.

3. Product Information

• We strive to display product information as accurately as possible, including descriptions, images, and pricing.
• However, slight variations may occur due to factors such as screen resolution, device settings, or product availability.
• All prices are listed in Indian Rupees (₹) and are subject to change without prior notice.
• Product availability is subject to change and we cannot guarantee stock availability until payment is confirmed.

4. Order Acceptance and Cancellation

• Placing an order on Toji-Shouten constitutes an offer to purchase.
• We reserve the right to accept or decline any order at our discretion.
• Orders can be canceled before dispatch by contacting our customer support team.
• Once the order is dispatched, cancellation is not possible.
• We may cancel orders due to pricing errors, product unavailability, or suspected fraudulent activity.

5. Payment Terms

• We accept payments through authorized payment gateways listed on the website, including PhonePe, UPI, Credit/Debit Cards.
• All payments must be made in full before dispatch unless Cash on Delivery (COD) option is selected and available in your area.
• By providing your payment information, you confirm that you are authorized to use the payment method.
• We do not store your payment information on our servers.

6. Intellectual Property

• All content on this website, including text, images, logos, and designs, is the property of BANYAN TREE TEACHING SOLUTIONS LLP.
• You may not reproduce, distribute, or use any content without our written permission.

7. Limitation of Liability

• Our liability is limited to the maximum extent permitted by law.
• We are not responsible for any indirect, incidental, or consequential damages.
• Our maximum liability shall not exceed the purchase price of the product in question.

8. Contact Information

For any questions regarding these Terms and Conditions, please contact us through our website's contact form or customer support channels.

Same-Day Express Delivery

• All products will be delivered within 3-6 hours of order placement on the same day.
• This premium delivery service is currently available in Mumbai and select metro cities.
• Orders placed after 6:00 PM may be delivered the next business day.
• Delivery is available 7 days a week, including weekends and holidays.

Delivery Information

• Free express delivery on all orders.
• You will receive real-time tracking information via SMS and email.
• Our delivery partners will contact you 30 minutes before delivery.
• Someone must be available to receive the order at the delivery address.

1. Eligibility for Refund

Refunds are applicable only for products that are:

• Unopened, unused, and in their original packaging
• Returned within 7 days from the date of delivery
• Accompanied by the original invoice and all accessories

2. Eligible Returns

• Damaged, defective, or incorrect products will be eligible for a refund or replacement upon verification
• Manufacturing defects identified within 7 days of delivery
• Wrong product delivered due to our error

3. Non-Eligible Returns

The following items are NOT eligible for refund due to hygiene and safety reasons:

• Opened or used beauty products
• Products missing original seals or packaging
• Items damaged due to misuse or negligence
• Products returned after 7 days from delivery

4. Refund Processing

1. Initiate Return: Contact our customer support within 7 days of delivery
2. Product Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund
3. Refund Timeline: Approved refunds will be credited to your account within 7-10 business days
4. Refund Method: Refunds will be issued to the original payment method used at the time of purchase
5. Bank Processing: Please note that it may take additional time for your bank or payment provider to process and post the refund

5. Replacement and Exchange

• Replacement delivery timeframe: 7 days
• Exchange delivery timeframe: 5 days
• Replacements are subject to product availability
• No additional charges for replacements due to defects or errors

6. Return Process

1. Contact our customer support team
2. Receive return authorization and instructions
3. Pack the item securely in its original packaging
4. Our courier partner will collect the item from your address
5. Refund will be processed after inspection