Shipping & Returns
Last Updated: January 2025
Operated by: BANYAN TREE TEACHING SOLUTIONS LLP
At Toji-Shouten, we're committed to delivering authentic Japanese beauty products quickly and securely to your doorstep. Our premium shipping service ensures you receive your orders within hours, not days.
Shipping Policy
Same-Day Express Delivery
🚚 All products delivered within 3-6 hours on the same day!
- Lightning Fast: All products will be delivered within 3-6 hours of order placement on the same day
- Coverage Area: Available in Mumbai and select metro cities
- Cutoff Time: Orders placed after 6:00 PM may be delivered the next business day
- 7 Days Service: Delivery available 7 days a week, including weekends and holidays
- Always Free: Free express delivery on all orders, no minimum amount required
Delivery Experience
- Real-Time Tracking: Receive live tracking information via SMS and email
- Pre-Delivery Call: Our delivery partners will contact you 30 minutes before arrival
- Secure Delivery: Someone must be available to receive the order at the delivery address
- Professional Packaging: Products are carefully packaged to ensure they arrive in perfect condition
- Order Verification: Please check your order upon delivery and report any issues immediately
Delivery Areas
✅ Current Service Areas
- Mumbai (All areas)
- Navi Mumbai
- Thane
- Select Metro Cities
🚀 Expanding Soon
- Delhi NCR
- Bangalore
- Pune
- Hyderabad
Order Processing
Order Confirmation
- Instant email confirmation
- SMS with order details
- Estimated delivery time
Quality Check
- Product authenticity verification
- Expiry date validation
- Damage inspection
Returns & Refund Policy
⚠️ Important: Beauty Product Returns
For hygiene and safety reasons, most beauty products cannot be returned once opened. We only accept returns for unopened, unused products in original packaging within 7 days of delivery.
Eligible for Return
- Damaged Products: Items damaged during shipping
- Defective Products: Manufacturing defects identified within 7 days
- Wrong Product: If we delivered the wrong item by mistake
- Unopened Items: Unused products in original sealed packaging
- Within Timeline: Returns requested within 7 days of delivery
NOT Eligible for Return
- Opened or used beauty products
- Products missing original seals or packaging
- Items damaged due to misuse or negligence
- Products returned after 7 days from delivery
- Items without original invoice or receipt
Return Process
Step-by-Step Guide
- Contact customer support within 7 days
- Receive return authorization number
- Pack item in original packaging
- Schedule pickup with our courier
- Await inspection and refund approval
Required Items
- Original product packaging
- Purchase invoice/receipt
- All included accessories
- Return authorization number
- Reason for return
Refund Timeline
* Refunds are issued to the original payment method used at purchase
Exchanges & Replacements
Free Replacement
- Defective products
- Wrong items delivered
- Damaged during shipping
- Timeline: 7 days
Product Exchange
- Different size/variant
- Subject to availability
- Price difference may apply
- Timeline: 5 days
Customer Support
Contact Methods
- Website: Contact form on toji-shouten.com
- Live Chat: Available during business hours
- Email Support: Response within 24 hours
- Phone Support: Available for urgent issues
Support Hours
- Monday - Friday: 9:00 AM - 8:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: 11:00 AM - 5:00 PM
- Holidays: Limited hours
Frequently Asked Questions
Q: Can I cancel my order after placing it?
Yes, you can cancel orders before they are dispatched by contacting our customer support. Once dispatched, cancellation is not possible due to our same-day delivery model.
Q: What if I'm not available during delivery?
Our delivery partner will call you 30 minutes before arrival. If you're unavailable, we can reschedule the delivery for the same day or next day based on your preference.
Q: Can I return opened beauty products?
For hygiene reasons, opened beauty products cannot be returned unless they are defective or damaged. All returns must be in original, unopened packaging within 7 days of delivery.
Q: How do I track my order?
You'll receive real-time tracking information via SMS and email immediately after your order is confirmed. You can also check order status in your account dashboard.
Need Help?
Our customer support team is here to help with any questions about shipping, returns, or your orders.
Contact us through our website or customer support channels for immediate assistance.