Privacy Policy

1. Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number
• Account Information: Username, password (encrypted)
• Shipping Information: Delivery address, pin code, city, state
• Payment Information: Payment method preferences (we do not store card details)
• Order History: Purchase records, order preferences
• Communication Records: Customer service interactions, feedback

2. Automatic Information Collection

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns
• Location Data: General location based on IP address (for delivery services)
• Cookies and Tracking: Website preferences, session information

3. Third-Party Information

We may receive information from third-party services:

• Payment Processors: Transaction details from PhonePe, UPI, banks
• Delivery Partners: Delivery status and tracking information
• Social Media: If you connect through social media platforms
• Marketing Partners: Aggregated demographic information

1. Order Processing and Delivery

• Process and fulfill your orders
• Coordinate same-day delivery (3-6 hours)
• Send order confirmations and delivery updates
• Handle returns and refunds

2. Account Management

• Create and maintain your account
• Authenticate your identity
• Provide customer support
• Send important account notifications

3. Payment Processing

• Process payments securely through authorized gateways
• Prevent fraudulent transactions
• Issue refunds and handle payment disputes
• Maintain transaction records

4. Communication

• Respond to your inquiries and requests
• Send promotional offers and product updates (with consent)
• Provide customer service support
• Send important service announcements

5. Website Improvement

• Analyze website usage and performance
• Improve user experience and functionality
• Develop new features and services
• Conduct research and analytics

6. Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and court orders
• Protect our rights and interests
• Prevent fraud and abuse

1. Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment Processing: PhonePe, UPI, banking partners
• Delivery Services: Courier and logistics partners
• Technology Services: Hosting, analytics, customer support tools
• Marketing Services: Email marketing platforms (with your consent)

2. Legal Requirements

We may disclose your information if required by law or in good faith belief that such action is necessary to:

• Comply with legal obligations or court orders
• Protect and defend our rights or property
• Prevent or investigate fraud or security issues
• Protect the safety of users and the public

3. Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4. Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

Security Measures

• Encryption: All sensitive data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Secure Servers: Industry-standard security protocols and firewalls
• Payment Security: PCI DSS compliance for payment processing

Data Retention

• Account Information: Retained while your account is active
• Order Records: Maintained for 7 years for legal and tax purposes
• Marketing Data: Retained until you unsubscribe or withdraw consent
• Technical Data: Deleted after reasonable business purposes are fulfilled

1. Access and Correction

• Request access to your personal information
• Correct inaccurate or incomplete information
• Update your account details and preferences

2. Deletion

• Request deletion of your personal information
• Close your account and remove associated data
• Note: Some information may be retained for legal compliance

3. Marketing Communications

• Opt-out of promotional emails and SMS
• Unsubscribe from marketing communications
• Manage communication preferences in your account

4. Data Portability

• Request a copy of your personal information in a portable format
• Transfer your data to another service provider

5. Complaints

• Contact us with privacy concerns or complaints
• File complaints with relevant data protection authorities

Types of Cookies

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us improve website performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for personalized advertising (with consent)

Cookie Management

You can control cookies through your browser settings:

• Accept or reject cookies
• Delete existing cookies
• Set preferences for future cookie use
• Note: Disabling cookies may affect website functionality

Customer Support

• Website: Contact form on toji-shouten.com
• Email: Available through our customer support channels
• Response Time: We aim to respond within 48 hours

Data Protection Officer

For specific privacy-related inquiries, you may contact our designated privacy contact through our customer support channels.